A Swedish Customer Asked Me: Why Are My Orders Shipped in Two Separate Shipments?

A customer found us through our website and added us on WeChat.

He owns a small shop in Sweden selling mobile phone accessories. Starting out, he needs to source products from China-phone cases, chargers, stands, power banks, etc. He needs us to help him ship from China to Sweden.

He happened to be in Shenzhen at the time, selecting products. I invited him to our company, and he readily agreed. He came the next day.

We talked for about two hours.

I could tell he was a very intelligent person. Shenzhen is the center of electronic accessories in China, and his product selection was spot-on.

But what truly impressed me was something else.

He told me he had bought gifts for his wife and children, which he would bring back to them when he returned to Sweden. His eyes shone as he spoke. At that moment, I felt-this person is serious about business and cares deeply for his family.

He returned shortly after and started working on samples.

His first few orders were small, and I suggested we consolidate them into one shipment to save on shipping costs. He approved.

The samples were all packed and ready to ship. He suddenly said he wanted to ship another batch of goods together.

I said no problem, just give me the supplier's contact information, and I'll handle the rest.

I contacted the supplier and got the packing list.

I discovered there were batteries inside-power banks.

Experienced importers know that shipping batteries is different. MSDS, shipping certification, and special handling are required. Shipping companies and airlines charge higher fees, not because freight forwarders arbitrarily inflate prices, but because the process is genuinely more complicated.

So the question was: could this batch of goods be shipped together?

Yes. But the entire batch would be charged as batteries, significantly increasing the shipping cost.

I thought about it. If I were him, I'd want to save money.

So I sent him a message: "Good news. I'm planning to split your goods into two shipments. One shipment contains batteries, and the other doesn't. I've already coordinated with the supplier to separate them. This will save a lot on shipping costs."

He replied quickly: "I'll do it your way."

Result: Both shipments were successfully shipped. He received everything within 8 days. Not a single shipment was delayed, and not a single item was damaged.

The smooth shipment was made possible by trust. He trusted me, and I lived up to his trust.

Splitting the cargo into two shipments wasn't about creating unnecessary complexity; it was about spending money wisely. Not every freight forwarder will proactively suggest this. Some might just ship everything in one shipment to maximize profits.

But we won't. We don't just transport goods. We help you find ways to save money, treating your business as our own.

This is what logistics should be.

This article is based on a real cargo consolidation and shipping case and was written by Vilien, a salesperson at Shenzhen Senghor Sea & Air Logistics Co., Ltd.

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